岛国最高实权领导人在年度重要国情报告上说：
Transport
a. Many complaints about congestion, especially on trains
b. I understand the problem （有待观察……）
c. LTA and the transport operators have been studying this （是出现抱怨声才开始 study 的吗？）
d. Let me explain
i. Mostly a problem of the morning peak hour (7.45 am to 8.45 am). See map:
ii. Persistently crowded at a few stretches
(1) Bukit Gombak to Dover
(2) Toa Payoh to Novena
(3) Serangoon to Dhoby Ghaut
（每天在受苦的人，不需要 explain 也知道。好命的人，explain 了他们也不会体会。）
e. What we are doing
i. Jurong East station – by May next year, will complete modification of station and will add trains (to boost capacity by 15%)
ii. NEL – will run one extra train during peak hour by next year, and buy new trains in 4-5 years (to increase capacity by 50%) （ONE EXTRA TRAIN，好多啊！4-5 years，好快啊！）
iii. NSL – some stretches quite crowded
(1) Circle Line has helped
(2) Will be fully completed next year. Commuters can transfer lines without going through city. This will ease pressure on Toa Payoh – Novena (by 10-15%)
(3) But expect traffic to grow, so must do more （今天才开始 expect？）
(4) Upgrading signalling system, so trains can run at shorter intervals, and buying more trains. Takes 6 years, because can only work 3-4 hrs a night （6 years，神速啊！）
f. Over next decade spending $60bn to double rail network
i. Downtown Line
ii. Thomson Line
iii. Eastern Region Line
g. Doing everything possible to improve things, but hope Singaporeans can understand （哦，原来是大众不 understand，而你最 understand。）
i. MRT will always be packed during peak traffic
ii. Happens in all cities （but only one city has leaders being paid this much)
iii. Please be patient – not possible to guarantee that every passenger can get onto every first train, but next train (or the one after that) just a few minutes away （Ok，证明了，YOU DO NOT UNDERSTAND。如果 a few minutes away 是那么微不足道的话，那么什么时间表，什么预计抵达时间都不需要了，反正每一趟都是 a few minutes away 嘛。恳请你自己来体验一下，我才相信 YOU UNDERSTAND。）
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Third, public sector must also improve productivity
a. Harder to measure government outcomes
b. But still important for us to seek out efficiency gains
c. Example: IPPT for NSmen
i. Previously very manual process, now highly automated
(1) Static stations have sensors to count the number of chin-ups and sit-ups completed
(2) NS personnel run 2.4 km with RFIDs which automatically log their times
ii. Better service: NSmen can check scores and status at computer terminals
iii. Result:
(1) Manpower saved: In the past need 14 PTIs to conduct IPPT for 300 NSmen; now 6 PTIs do 600 NSmen
(2) NSmen’s time saved
(3) Sense of purpose and efficiency
（如果这些都那么高科技，那么讲究 productivity，那么公共交通这些民生课题，就不用讲究了吗？）
